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About
I spent twenty-five years running technology teams inside two of Canada’s largest banks. Most recently, I was Senior Director of Technology in Internal Audit at the Royal Bank of Canada, where I led a three-year program to replace a vendor audit platform with an in-house, AI-enabled application — and delivered a composable platform integrating multiple enterprise systems. Before RBC, I spent fifteen years at Scotiabank in Canadian Banking Technology, AML Business Solutions, and Corporate Systems Risk IT, running development and support teams for some of the bank’s largest regulated applications.
The thread running through all of it is the same: taking complex, regulated, high-stakes systems and making them ship on time, under budget, audit-ready. Or, more often, figuring out what went wrong when they didn’t.
Now I write about what actually happens in there. And I advise a small number of organisations doing the same kind of work.
What I actually did
Built and shipped the AI-enabled systems the industry talks about. At RBC, I led a team of machine learning engineers and data scientists to develop and deploy GenAI-based chatbot solutions across AWS and Azure. The audit platform transformation replaced a vendor-supplied product with an in-house AI-enabled application — a three-year program managing $10M+ in annual direct and indirect costs.
Ran a delivery governance framework at enterprise scale. Implemented a comprehensive framework at RBC that improved project delivery consistency by 35%. Managed cross-functional, sourced, and matrixed teams across on-shore and offshore locations.
Owned the release and change management backbone. Before any of the AI work, I spent eight years at RBC as Release and Change Manager for Enterprise Release Management — branch network, Head Office, Contact Centre, US and international entities. This is where I learned that shipping software at a bank is a compliance function disguised as engineering.
Lived inside the regulatory perimeter. Senior Manager of AML Business Solutions at Scotiabank — responsible for AML/ATF policy compliance, OSFI guidelines, exception monitoring. Reduced excepted transactions from millions to tens of thousands in a single year. SOX compliance and PCI-DSS management across my portfolio.
Built support organisations from scratch. Stood up a complete development and support model for Scotiabank’s Contact Centre CRM application in ten months — February to December 2019. Led a team of 40 through high-pressure escalations during my Client Services Senior Manager years at Corporate Systems Risk IT.
Career
(This is a Table block — insert → Table → 2 columns, 8 rows. Or paste as a List block if you prefer. Left column = dates, right column = role.)
| Period | Role |
|---|---|
| 2022 – 2025 | Senior Director, Technology — Internal Audit · Royal Bank of Canada |
| 2019 – 2022 | Senior Manager, Development & Support · Scotiabank |
| 2017 – 2019 | Senior Manager, AML Business Solutions · Scotiabank |
| 2008 – 2017 | Client Services Senior Manager · Scotiabank, Corporate Systems Risk IT |
| 2004 – 2008 | Release & Change Manager, Enterprise Release Management · RBC GTO Infrastructure |
| 2001 – 2004 | Release & Change Management Analyst · RBC Investments |
| 1995 – 2000 | IT Manager · GE Capital, Bank of Telecom |
| 1993 – 2000 | Network Support Specialist & Developer · Electro-Construction S.A. |
What I’m writing about
The best stories I know haven’t been told. Pilot programs that quietly failed. Transformation budgets that were re-papered as wins. Releases that shipped on the strength of four exhausted people. The gap between the decks and the production incidents is where this work actually lives — and that’s what I’m writing about.
Topics I return to: AI governance inside regulated institutions, the real economics of cloud migration at scale, the evolution of AML from rules engines to ML-native detection, release engineering as a compliance function, and the operating-model decisions that determine whether transformations actually land.
Advisory
I take on a small number of advisory engagements each year. The fit is strongest for banks, fintechs, and regulated enterprises working on AI governance, audit-tech modernization, or release engineering — especially programs already midway through and in some trouble.
If that’s you, get in touch.
Credentials
- PMP — Project Management Professional
- ITIL — Service Management certification
- PROSCI — Change Management certification
- B.Sc. Computer Science, Specialty in Automations & Robotics — University of Timișoara